Cover letter

Thank you for inviting Northwind Advisory to respond. We propose a dedicated English and French team for your bookings, changes and baggage queries, live within three months of signature.

This document sets out how we understand your needs, how we would deliver, the price and two examples of similar work.

Executive summary

Meridian Air needs a partner that can answer customers in English and French from early morning to late night, every day, and grow with the route network. We propose 50 seats from Kenya, a three month transition and one accountable lead from day one.

The price is 54,600 USD a month, 1,325,400 USD over the whole contract including setup.

Our understanding of your needs

You are looking for voice and chat support for bookings, changes and lost baggage, seven days a week, with card payments handled to PCI DSS. Success means short answer times at peak, fewer repeat contacts and a smooth handover from your current set up.

Pricing

The table below sets out the price by language and location, per seat and per month, in USD.